Privacy Policy
Last updated: 15 August 2026
# Privacy Policy
TECHANDTAG Delivery Booking and Order System (“TECHANDTAG” “we,” “us,” or “our”) operates the website bdos.techandtag.co.za. We are committed to protecting the privacy and personal information of all users and customers in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, place an order, make a booking, request photos, select photos for printing, or otherwise interact with our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
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1. Information We Collect
We may collect personal information directly from you, automatically through your use of the website, or from third parties where necessary for the delivery of our services.
1.1 Information you provide directly
We may collect:
- full name;
- contact number;
- email address;
- physical or delivery address;
- booking information;
- order information;
- photo selections and photo requests;
- payment details, where applicable;
- communication preferences;
- any other information you provide to us through forms, email, WhatsApp, phone, or the website.
1.2 Information collected automatically
When you visit our website, we may collect:
- IP address;
- device information;
- browser type and version;
- operating system;
- pages viewed;
- time and date of access;
- referring website;
- general usage data and website activity;
- cookies and similar tracking information.
1.3 Photo and file information
If you upload, submit, or select photos for printing or delivery, we may process:
- image files;
- photo metadata, where available;
- order preferences;
- print size or format preferences.
---
2. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
- to process bookings, orders, and photo requests;
- to allow you to select photos for printing;
- to print, prepare, and deliver photo products;
- to communicate with you about your order, booking, or request;
- to provide customer support and respond to enquiries;
- to verify your identity where necessary;
- to process payments and manage transactions;
- to keep records of orders, bookings, and communications;
- to improve our services, website, and customer experience;
- to detect, prevent, and address fraud, misuse, or security incidents;
- to comply with legal, regulatory, and accounting obligations.
---
3. Lawful Basis for Processing
Under POPIA, we process personal information only where there is a lawful basis to do so. Depending on the situation, we may process your information because:
- you have consented to the processing;
- it is necessary to perform a contract with you;
- it is necessary to take steps at your request before entering into a contract;
- it is required by law;
- it is necessary to protect a legitimate interest of ours or a third party, provided your rights are not overridden.
---
4. Special Personal Information and Information Relating to Children
We generally do not intentionally collect special personal information unless it is necessary for a specific service or where you voluntarily provide it. If we do so, we will only process it where permitted by law.
Our services are not intended for children under the age of 18 unless used with the consent or authority of a parent or legal guardian. Where we process children’s personal information, we do so only where lawful and necessary for the service requested.
---
5. Sharing Your Personal Information
We may share your personal information with trusted third parties only when necessary to provide our services or comply with legal obligations. These may include:
- payment service providers;
- couriers or delivery partners;
- printing or production partners;
- IT, hosting, and cloud service providers;
- accounting or administrative service providers;
- legal, regulatory, or law enforcement authorities where required.
We take reasonable steps to ensure that any third party receiving personal information protects it in a manner consistent with POPIA and our instructions.
We do not sell your personal information.
---
6. Cross-Border Transfers
In some cases, personal information may be stored or processed on systems located outside South Africa. Where this occurs, we will take reasonable steps to ensure that the receiving party provides an adequate level of protection for your information, consistent with POPIA requirements.
---
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- fulfil the purposes for which it was collected;
- complete bookings and orders;
- maintain records for accounting, tax, and legal purposes;
- resolve disputes;
- enforce agreements;
- comply with legal obligations.
When personal information is no longer required, we will delete, destroy, anonymise, or archive it securely where appropriate.
---
8. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- access controls;
- password protection;
- secure storage;
- limited internal access;
- reasonable administrative safeguards.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
---
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- improve website performance;
- remember user preferences;
- analyse traffic and usage;
- support security and authentication;
- improve the user experience.
You may disable cookies in your browser settings, but doing so may affect the functionality of certain features on the website.
---
10. Your Rights Under POPIA
Subject to applicable law, you have the right to:
- know what personal information we hold about you;
- request access to your personal information;
- request correction of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading, or unlawfully obtained information;
- request deletion or destruction of personal information where appropriate and lawful;
- object to the processing of your personal information in certain circumstances;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details below.
---
11. Automated Decision-Making
We do not use fully automated decision-making in a way that produces legal or similarly significant effects on you, unless we notify you otherwise and such processing is lawful.
---
12. Direct Marketing
We may contact you about your booking, order, service updates, or related customer communications.
We will only send direct marketing communications where lawful and, where required, with your consent or in compliance with POPIA. You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.
---
13. Third-Party Websites
Our website may contain links to third-party websites, payment services, or external platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before using their services.
---
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
---
15. How to Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us at:
**Website:** bdos.techandtag.co.za
**Brand:** TECHANDTAG Delivery Booking and Order System
If you are not satisfied with our response, you may also have the right to lodge a complaint with the **Information Regulator of South Africa**.
---
16. Acceptance of This Policy
By using our website, placing an order, making a booking, requesting photos, or selecting photos for printing, you agree to the collection and use of your personal information as described in this Privacy Policy.
TECHANDTAG Delivery Booking and Order System (“TECHANDTAG” “we,” “us,” or “our”) operates the website bdos.techandtag.co.za. We are committed to protecting the privacy and personal information of all users and customers in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, place an order, make a booking, request photos, select photos for printing, or otherwise interact with our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
---
1. Information We Collect
We may collect personal information directly from you, automatically through your use of the website, or from third parties where necessary for the delivery of our services.
1.1 Information you provide directly
We may collect:
- full name;
- contact number;
- email address;
- physical or delivery address;
- booking information;
- order information;
- photo selections and photo requests;
- payment details, where applicable;
- communication preferences;
- any other information you provide to us through forms, email, WhatsApp, phone, or the website.
1.2 Information collected automatically
When you visit our website, we may collect:
- IP address;
- device information;
- browser type and version;
- operating system;
- pages viewed;
- time and date of access;
- referring website;
- general usage data and website activity;
- cookies and similar tracking information.
1.3 Photo and file information
If you upload, submit, or select photos for printing or delivery, we may process:
- image files;
- photo metadata, where available;
- order preferences;
- print size or format preferences.
---
2. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
- to process bookings, orders, and photo requests;
- to allow you to select photos for printing;
- to print, prepare, and deliver photo products;
- to communicate with you about your order, booking, or request;
- to provide customer support and respond to enquiries;
- to verify your identity where necessary;
- to process payments and manage transactions;
- to keep records of orders, bookings, and communications;
- to improve our services, website, and customer experience;
- to detect, prevent, and address fraud, misuse, or security incidents;
- to comply with legal, regulatory, and accounting obligations.
---
3. Lawful Basis for Processing
Under POPIA, we process personal information only where there is a lawful basis to do so. Depending on the situation, we may process your information because:
- you have consented to the processing;
- it is necessary to perform a contract with you;
- it is necessary to take steps at your request before entering into a contract;
- it is required by law;
- it is necessary to protect a legitimate interest of ours or a third party, provided your rights are not overridden.
---
4. Special Personal Information and Information Relating to Children
We generally do not intentionally collect special personal information unless it is necessary for a specific service or where you voluntarily provide it. If we do so, we will only process it where permitted by law.
Our services are not intended for children under the age of 18 unless used with the consent or authority of a parent or legal guardian. Where we process children’s personal information, we do so only where lawful and necessary for the service requested.
---
5. Sharing Your Personal Information
We may share your personal information with trusted third parties only when necessary to provide our services or comply with legal obligations. These may include:
- payment service providers;
- couriers or delivery partners;
- printing or production partners;
- IT, hosting, and cloud service providers;
- accounting or administrative service providers;
- legal, regulatory, or law enforcement authorities where required.
We take reasonable steps to ensure that any third party receiving personal information protects it in a manner consistent with POPIA and our instructions.
We do not sell your personal information.
---
6. Cross-Border Transfers
In some cases, personal information may be stored or processed on systems located outside South Africa. Where this occurs, we will take reasonable steps to ensure that the receiving party provides an adequate level of protection for your information, consistent with POPIA requirements.
---
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- fulfil the purposes for which it was collected;
- complete bookings and orders;
- maintain records for accounting, tax, and legal purposes;
- resolve disputes;
- enforce agreements;
- comply with legal obligations.
When personal information is no longer required, we will delete, destroy, anonymise, or archive it securely where appropriate.
---
8. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- access controls;
- password protection;
- secure storage;
- limited internal access;
- reasonable administrative safeguards.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
---
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- improve website performance;
- remember user preferences;
- analyse traffic and usage;
- support security and authentication;
- improve the user experience.
You may disable cookies in your browser settings, but doing so may affect the functionality of certain features on the website.
---
10. Your Rights Under POPIA
Subject to applicable law, you have the right to:
- know what personal information we hold about you;
- request access to your personal information;
- request correction of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading, or unlawfully obtained information;
- request deletion or destruction of personal information where appropriate and lawful;
- object to the processing of your personal information in certain circumstances;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details below.
---
11. Automated Decision-Making
We do not use fully automated decision-making in a way that produces legal or similarly significant effects on you, unless we notify you otherwise and such processing is lawful.
---
12. Direct Marketing
We may contact you about your booking, order, service updates, or related customer communications.
We will only send direct marketing communications where lawful and, where required, with your consent or in compliance with POPIA. You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.
---
13. Third-Party Websites
Our website may contain links to third-party websites, payment services, or external platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before using their services.
---
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
---
15. How to Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us at:
**Website:** bdos.techandtag.co.za
**Brand:** TECHANDTAG Delivery Booking and Order System
If you are not satisfied with our response, you may also have the right to lodge a complaint with the **Information Regulator of South Africa**.
---
16. Acceptance of This Policy
By using our website, placing an order, making a booking, requesting photos, or selecting photos for printing, you agree to the collection and use of your personal information as described in this Privacy Policy.